Data Deletion Instructions

Last updated: 6 November 2026

This page explains how to ask Collinsrain Pty Ltd ("Collinsrain Luxury", "we", "us") to delete the data we hold about you from our customer service system, including messages you have sent to our Instagram account @collinsrainluxury01 or our Facebook Page Collinsrain Luxury.

What data this covers

When you message us on Instagram or Facebook, we store your Instagram-scoped ID, your Instagram name/username (if available), the messages and photos/files exchanged with us, and internal staff notes about the conversation. Conversation text and photos may have been processed by our AI service provider (Anthropic) to prepare draft replies for our staff. We keep conversations to provide our services and after-sales support until you ask us to delete them; we do not delete them automatically. See our Privacy Policy for details.

How to request deletion

Choose one:

1. Email info@collinsrain.com with the subject "Message data deletion request", and include your Instagram username (or the name of your Facebook profile) so we can find the conversation; or
2. Send a Direct message to @collinsrainluxury01 saying "Please delete my data".

We may ask you to confirm the request from the same account, to make sure we only delete data at its owner's request.

What happens next

• We will confirm that we have received your request within 5 business days.
• Within 30 days we delete the message content, drafts, attached photos/files and your Instagram-scoped ID from our customer service system, and we let you know when it is done.
• We keep only a minimal record that a deletion took place (the date and the number of messages deleted).
• We may keep information that we must keep by law, or that is needed for an existing purchase, consignment, buy-back or warranty (for example, sales records). We will tell you if this applies.
• Our AI provider, Anthropic, processes data for us under its Commercial Terms of Service and Data Processing Addendum. Anthropic states that it automatically deletes API inputs and outputs within 30 days, except where longer retention is agreed, or is needed to enforce its usage policy or to comply with the law.

Data held by Meta

Deleting data from our system does not delete messages stored in your own Instagram or Facebook app or on Meta's systems. You can delete them in the Instagram or Facebook app; see Meta's help pages for instructions.

Contact

Email: info@collinsrain.com
Post: Collinsrain Pty Ltd, 908/201 Collins Street, Melbourne VIC 3000, Australia