Shipping policy
Shipping Policy
We want you to have the best experience possible and enjoy shopping with us. For most orders, please allow up to 21 business days for delivery, but below outlines further specifics surrounding shipping time frames for different parts of the world. We use this time frame as a precaution to ensure your order delivers in time, but in most cases, orders arrive before the maximum time frame.
If you have any questions, issues, or need assistance with tracking your order, please use the 'Contact Us' link at the bottom of this page. We will respond within 24 hours to your email. Tracking information is available within 3-7 business days from the day we sent you the tracking code.
For Collinsrain Luxury orders, we provide the following shipping policies:
Within Australia
- Free standard shipping, typically shipped within 3-7 business days, with a delivery time of 3-7 business days.
- Duties and taxes are covered.
International Orders
- Global standard shipping fee is AUD 80.
- Customers from other countries should be responsible for taxes or duties if that happens.
Estimated Delivery Time
- US: 10-14 business days
- Mexico: 12-15 business days
- Australia & New Zealand: 3-5 business days
- Canada: 9-16 business days
- UK: 10-16 business days
- Europe and surrounding countries: 12-17 business days
- Rest of the World: 14-25 business days